This policy outlines how you can request a return, refund, or exchange if your order does not meet your expectations.
Key Information
Return period: You can return items within 30 days from the delivery date.
Restocking fee: No restocking fees apply.
Shipping costs: Free Shipping on all orders to Canada
Refund processing time: Refunds are processed within up to 7 days after approval.
Exchanges: Exchanges are accepted under the conditions outlined below.
Order Cancellations
To cancel an order, contact us as soon as possible at support@calentic.com. We will attempt to process your request before the order is shipped.
Once an order has shipped, cancellation is no longer available. In that case, you can request a return in accordance with this policy.
Exchanges
You can request an exchange within 30 days from the delivery date by contacting support@calentic.com and providing your order number and the details of your request. Our support team will provide clear, step-by-step instructions to complete the exchange.
Exchange requirements:
- Items must be unused and unwashed
- Items must be returned in their original packaging
- All tags and accessories must be intact
Once your exchange request is received and approved, we will assist with arranging the exchange.
Refunds
After we receive and inspect the returned item, you will be notified by email of the approval status.
If approved:
- Refunds are issued to the original payment method.
- Processing may take up to 7 days after approval.
Refund timing may vary depending on your payment provider or financial institution.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us immediately at support@calentic.com and include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
After verification, we will arrange either:
- A replacement item shipped at no cost to you, or
- A full refund to your original payment method.
Return Requirements
You can request a return within 30 days from the delivery date. To be accepted, returned items must:
- Be unused and unwashed
- Be in their original packaging
- Include all tags and accessories intact
Returns requested after the 30-day period cannot be accepted.
How to Return an Item
- Contact us: Email support@calentic.com with your order number and reason for the return. Returns without prior approval will not be processed.
- Follow instructions: Once approved, you will receive the return address and shipping instructions from our support team.
- Package securely: Ensure the item is properly packaged to prevent damage during transit.
- Return shipping: The cost of return shipping is the responsibility of the customer.